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Service Update 29/04/2017: Domestic booking enquiries (Australian resorts and hotels): Up to 40% savings are being achieved right now for travel packages within Australia. We're looking forward to hearing from you. Travel enquiries (International, cruises, other): Travel is being arranged for members with average 20% discounts being achieved off retail prices using Getaway Cash.

TERMS & CONDITIONS

Travel Directions Pty. Ltd. trading as Global Escapes Travel and Australian Escapes Holiday & Travel Club (Australian Escapes) arranges holiday accommodation and travel packages for members. We work to provide members with the best value-for-money and lowest priced holidays possible both in Australia and overseas.

The following terms and conditions apply to all booking (reservation) enquiries, advertising and promotions ("our marketing") and bookings made in relation to any products or marketing produced and/or offered by Australian Escapes. By purchasing a travel or accommodation package, making a travel and/or accommodation enquiry or booking with Australian Escapes and/or engaging the services of Australian Escapes in any other way you agree to be bound by these terms and conditions and any reasonable amendments.

AUSTRALIAN ESCAPES TRAVEL SERVICES

Australian Escapes is a member-based travel business. Travel products offered fall into two categories: (1) Special packages and (2) general travel. Special packages may include a range of components such as flights, accommodation, cruises and tours. Special packages and general travel quotes may include a service fee and/or a booking fee.

FLIGHT PRICE ALLOWANCE IN TRAVEL PACKAGES

Travel packages may include a minimum flight price allowance (provision) that is based on the lowest airfares when booked within an 8 to 12-week advanced-purchase period as at the date of package production. An excess might apply depending on travel dates, airline, time-of-day, checked baggage and other variables. All final pricing must be approved by you before a booking can proceed. Note: Generally the closer to the departure date you book the higher the price and the higher the excess above the flight provision.

APPROVAL OF SELECTED ACCOMMODATION

If accommodation has been selected on your behalf, and you have specifically requested in writing that such accommodation is subject to your approval prior to placing the booking with the supplier, then we will provide details of the accommodation by phone or email. You will then have twelve (12) hours, or such other time frame as set by us, to provide verbal or written approval. If we do not receive such approval within the alloted time you agree that we may proceed as if approval has been received.

GENERAL PRICING TERMS

Prices, validity periods, conditions and availability are subject to change without notice. Prices regardless of where or how they are published are a guide and estimate only and are subject to confirmation at the time of booking. Pricing is based on booking on the date of the original travel plan (proposal or quote) or invoice. When payment has been received by us we will confirm prices and details for available flights if included and selected hotel(s)/resort(s) and/or other travel products. If there has been a price change, we will advise you in advance of any booking being made. If you are not willing to accept the adjustment (if any) you will be entitled to a full refund of any amount paid for the specific item in question.

CURRENCY AND GST

Prices quoted are in Australian Dollars. All domestic travel prices include GST. All international travels prices do not include GST.

SUBJECT TO AVAILABILITY

All bookings are subject to availability. Rooms, airline seats, cruise cabins, tour places/seats and other limited availability travel products cannot be held until a booking is made and confirmed with the supplier. Booking confirmation will usually require a deposit or full payment in accordance with applicable terms and conditions.

DEPOSITS AND BALANCES

A deposit of up to the full amount payable will be required to confirm the various components of your booking. The balance if any is payable on or before a specified due date explained at the time of booking. A deposit holds a booking only after it is confirmed in writing by the supplier.

PAYMENT OPTIONS AND CREDIT CARD PROCESSING FEES

A 2.5% credit card merchant fee applies payments made by Visa or Mastercard credit or debit card. A 4.5% fee applies to AMEX. Credit/debit card payments are processed via PayPal, the world's most secure credit card payment system. A bank deposit (direct deposit) is option available however payment must be deposited in cash to our Commonwealth Bank account at a CBA branch or via RTGS at your bank for it to be received on the same day. If time is not critical payment can be made via internet banking (Electronic Funds Transfer EFT). A delay of up to two days can occur. Prices and availability change continually and this is a factor when considering payment options.

VOUCHER DEPOSITS

If your booking relates to a promotional voucher issued to you by Australian Escapes or that has been transferred to you in accordance with the terms and conditions on the voucher and the voucher has a deposit value the final booking price quoted will be after deduction of the voucher deposit value. A further deposit will be required at the time of booking. Terms and conditions on the voucher are in addition to these terms and conditions and in the event of any conflict between the two these terms and conditions take precedence.

AMENDMENTS (CHANGES)

Amendments are subject to confirmation with the relevant supplier(s) and any conditions, charges, fees or other costs imposed by same. An administration fee of $100.00 applies per amendment.

CANCELLATIONS & REFUNDS

In the event of a cancellation there will be no refund of your booking fee, service fee and/or credit card processing charges. An administration fee of $100.00 applies in addition to any other charges. Cancellations are also subject to any charges imposed by the suppliers which may be up to 100% of the total amount paid. Cancellation of certain promotional packages may also incur a penalty up to 100% of the total amount paid. We recommend that you take out travel insurance at the time of placing your booking. Cancellation events include:

  1. Cancellation by you of a booking made by us with a supplier on your behalf;
  2. Cancellation of a booking by a supplier for any reason;
  3. Deposit or balance/final payment not received by the due date;
  4. Critical information required to complete a booking such as traveller names, dates of birth or otherwise not received by the due date resulting in cancellation by us or the supplier.

If a cancellation event occurs we and/or the supplier(s) reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges.

RESPONSIBILITY & DESCRIPTIONS

Descriptions of accommodation properties and other travel products featured in marketing are based on information provided by the participating suppliers. Any features, facilities or services shown to be included are subject to change at any time. Australian Escapes does not guarantee the suitability, fitness for purpose, class or standard of accommodation or travel products offered and as such is not liable for any misleading or false information, misrepresentations, inaccuracies and errors and the disappointment, loss, delay, expense, illness, injury, death, damage or shock associated, irrespective of its cause. Without limitation, we will not be responsible if the product is not available or not supplied due to inclement weather conditions or other Acts of God.

PROVISION OF SERVICES BY SUPPLIERS

We source accommodation and travel products directly from suppliers such as airlines, hotels, transport providers and tour companies. We also source products from wholesalers and aggregators. Australian Escapes is responsible to you for providing booking services in relation to accommodation and travel packages advertised or general travel products and services as required. A booking by us creates a contract between you and the suppliers of the accommodation and travel products for provision of any such accommodation and travel products or services ("provision of services"). From that point onwards the suppliers are responsible to you for provision of services and you agree to be bound by each supplier's terms and conditions in relation to provision of services.

In the event that a supplier fails to deliver the promised accommodation and/or travel products and services (delivery failure) we will use our best endeavours to arrange alternatives on your behalf however we are not liable for any loss or other disadvantage you might suffer as a result of any delivery failure. You agree that you will not make any claim against Australian Escapes or initiate any dispute with a credit card provider or otherwise over any payment made to us for accommodation and/or travel products and services.

TRAVEL INSURANCE

Travel insurance is recommended to cover various events including events that might cause a cancellation or loss of money paid. Travel insurance should be taken out immediately upon completing a travel booking to receive maximum protection. The decision as to whether or not to take out travel insurance rests entirely with you.

FLIGHT BOOKINGS

It is your responsibility to supply us with names of travelers exactly as they appear on government issued ID. Driver's license, passport or birth certificate are required for domestic travel; passport for international travel and should be supplied to us via email.

PLEASE CHECK THE NAMES ON YOUR BOOKING CONFIRMATION to ensure that all passenger names supplied to us for airline bookings are EXACTLY as they appear on your ID. An incorrect name will require a change of name request with the airline. This might require cancellation and reissuing of tickets, potentially at a higher price. Any charges incurred are payable by you except if the error was made by us. If you see a name spelling error on your booking confirmation please notify us immediately. The passenger will not be allowed to board if there is a name mismatch between the name on the airline booking and the name on your passport or other ID.

PASSPORT REQUIREMENTS

Every person travelling internationally requires a passport and it is your responsibility to obtain a passport for each person travelling (including children). Most countries require that passports have at least 6 months validity past the date of return to Australia so if your passport is nearing expiry we recommend that you get it renewed.

TOURIST VISAS & VACCINATIONS

Defined here: http://en.wikipedia.org/wiki/Visa

For information about obtaining tourist visas please visit one of the following websites:
http://visalink.com.au/
https://www.visahq.com.au/citizens/Australia/

There are various online businesses that process Visa applications. It is your responsibility to determine whether or not visas are required for entry into any country that you intend to visit whist overseas and to obtain such visas in time for your trip. It is also your responsibility to organize vaccinations if required.

Vaccinations

For information about vaccinations as well as links to specialists please visit this website:
http://www.healthdirect.gov.au/travel-vaccinations

TRAVEL TO USA (Including Hawaii)

Electronic System for Travel Authorization (ESTA)

International travelers who are seeking to travel to the United States under the Visa Waiver Program (VWP) are now subject to enhanced security requirements and will be required to pay an administrative fee. All eligible travelers who wish to travel to the U.S. under the Visa Waiver Program must apply for authorization and then pay the fee.

Please visit the following website to register and pay the required administration fee: https://esta.cbp.dhs.gov/esta/

TRAVEL TO OR THROUGH CANADA

Electronic Travel Authorization (eTA)

New entry requirement now in effect: visa-exempt foreign nationals who fly to or transit through Canada need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travellers with a valid Canadian visa. Canadian citizens, including dual citizens, and Canadian permanent residents cannot apply for an eTA. The Government of Canada's official website to apply for an eTA. It only costs $7 CAD. Most eTA applications are approved within minutes of applying.

Please visit the following website to register and pay the required administration fee: http://www.cic.gc.ca/english/visit/eta-start.asp

TRAVEL ADVICE

The decision with regard to whether or not to travel to a particular country or any region within any destination country is entirely your decision and you accept responsibility regardless of any advice you might have received prior to travelling. Please visit the following website for information to assist in your travel decisions and to obtain updates whilst overseas: www.smartraveller.gov.au