Aussie Escapes is back in business!

Thank you to all the well-wishers and thank you to Groupon and Our Deal for helping customers affected by the AccomCorp closure (details below).

New freecall number: 1800 669 579

For the time being, please use the Contact Us page for general communications if possible.

Frequently asked & online chat

See below for answers to most questions. However, if we have not answered your question adequately feel free to send a contact request. The online chat system is also available. Please use the chat system for general communication only, not for booking enquiries.

Booking enquiries

Please go to the Booking Enquiry page to add a booking enquiry. If you are unsure of your enquiry type just choose the General Travel option. Note: we are rebuilding the team and there are some delays in handling enquiries.

We fully appreciate that some members have experienced very poor service in the past, especially with domestic (Australian resort and hotel bookings) and we sincerely apologise. We're building a more efficient business model but that does take time. Rather than subject you to further issues, we have decided not to accept further domestic enquiries until at least the first week of May.

Service Update 30/04/2016: Domestic booking enquiries (Australian resorts and hotels): We are currently dealing with a large backlog of domestic booking enquiries. No new domestic accommodation (resorts and hotels) enquiries will be handled until 2 May 2016. If you're booking for end of May onwards please go ahead and submit your enquiry now, otherwise please use www.wotif.com temporarily for your domestic bookings. Travel enquiries (International, cruises, other): Travel enquiries are currently being handled by our travel team. Thank you for your continued patience.

Rebuilding is in progress...

AccomCorp Pty Ltd (previously) trading as AccomCorp Australian Escapes and Australian Escapes Marketing went into voluntary administration as of Wednesday 9 March 2016 and closed down.

The new business of Australian Escapes Holiday & Travel Club, now based in Fortitude Valley, Brisbane commenced trading on Tuesday 29 March 2016 and will honour all promotional (deposit) vouchers and existing memberships including Getaway Cash points and Free Flights Vouchers.

There is no need to pay any money for membership renewal. You don't have to do anything, your membership will carry over along with all benefits and will be extended for two years at no charge. Updated membership details will be sent to you by 30 April.

The new team is building a more efficient business. We ask for your continued patience over the next few weeks. You will be rewarded with bigger holiday savings, lower membership fees, and better service. Read more

Message from John Greenbury

I was the original founder of Australian Escapes Marketing in 2001. I sold the business to AccomCorp in 2005 and stayed on as joint-CEO and business development manager, but I wasn’t involved in the financial administration of the company.

I have been assisting many people with existing and upcoming bookings regarding refunds etc. to minimize fall-out from the AccomCorp closure.

Over the past 15 years I have invented, authored and developed every aspect of the Australian Escapes holiday membership and I have a genuine commitment to quality service and exceptional value.

My company Travel Directions Pty. Ltd. and the new Australian Escapes Holiday & Travel Club will open up many more resort and travel options for you at even better prices. Memberships will be on a very affordable annual subscription basis (details to follow) and all existing members will receive 2 years free renewal.

The World-wide Savings Guarantee and 300% Value Guarantee all continue to apply. Service quality is my central focus.

We look forward to assisting you with great value holidays and amazing discounts. Please keep in mind that we’re starting out with a small team and it will take some time to get up to speed. If you have any questions, please use the Contact Us page on the Australian Escapes website. All contact requests come directly to me.

Thank you for your loyalty and I look forward to providing you with the quality of service and value that you really want and deserve.

John Greenbury

Important information and answers for members

Just click the statement or question to view the answer.

I recently paid for an upcoming holiday. Is the booking still active? What happens to my money?

Update 11/04/2016

Since the AccomCorp Pty Ltd closure we have been helping numerous customers to work out whether their holiday suppliers had been paid; to get credit card charge-backs and write letters of demand to the administrator, to minimise fall-out from these events.

Unfortunately the AccomCorp administrators Ernst & Young are not providing refunds at this time.

IMPORTANT: If you have an existing, upcoming reservation, please do not pay any further money into the company bank account.

If you have paid a deposit or full payment for a booking not yet taken and we have not already spoken to you, please go to the Contact Us page and provide details. Check your email for correspondence if any.

What happens to my membership?

The new Australian Escapes Holiday & Travel Club operated by Australian Escapes founder John Greenbury is offering the same membership services and values. We are prepared and able to honour all obligations to existing customers and members as far as their memberships are concerned and to provide a better level of service.

You don't have to do anything; your membership will carry over along with all benefits and will be extended for two years at no charge. Updated membership details will be sent to you by 30 April.

Can I still make a booking?

Yes. Simply tell us where you want to travel to and when. Then we will recommend the best options that you can check out on the internet and we will get the lowest prices for you using your Getaway Cash discount points.

Submit your enquiry online via the Booking Enquiry Page if you can. This website is being completely overhauled and will list resort and travel specials. Here is a recent catalogue update: Click to view

If you recently made a booking enquiry, we will contact you to see if you want to continue with that enquiry.

How does the money work for bookings?

The important issue for all travel agents is ensuring immediate payment to suppliers. Following is how we are operating to provide members with assurance that their bookings are “payment received” by the suppliers.

All bookings are either instantly confirmed using your credit card with payment going to the supplier immediately, or within a few days at the most. We will obtain a receipt from the supplier or other confirmation of receipt and send that to you.

If you are collecting money from a group prior to us paying the suppliers, we will provide you with company PayPal or trust account details which will then be immediately used to pay the suppliers.

These methods effectively mean that we are not holding your money for any length of time and that you receive proper receipts.

I just paid for a new membership (or upgrade or renewal) and haven’t received anything.

Owing to the nature of the AccomCorp administration we are not able to obtain information about recent orders.

Please go to the Contact Us page and tell us what you understand that you have purchased. You will receive an updated membership card and Getaway Cash account statement by 30 April.

The member catalogue will be revised and updated over the coming months to focus on specific, heavily-discounted domestic and international packages and the new website will be kept up-to-date with available specials. We do not have access to copies of the previous catalogue at this time.

The World-wide Savings Guarantee applies to any resort or hotel we can access and book anywhere in the world so that means you have access to great discounts no matter where you want to travel.

To make a booking…

For the time being simply tell us where you want to travel to or stay, and when. Then we will recommend the best options that you can check out on the internet and we will get the lowest prices for you.

Submit your next enquiry online if you can.

I just paid for catalogue update and haven’t received anything.

If you paid via PayPal we have a record of your transaction. However, owing to the nature of the administration we are not able to obtain information about recent in-house credit card orders. Please go to the Contact Us page and let us know the purchase date.

We expect to get the catalogue update printed and delivered within 90 days. Here is a PDF version of the catalogue update: Click to view

I bought a holiday package voucher. What happens now?

If you paid a deposit via PayPal (from a Tuesdeal email) or you bought a promotional voucher over the phone, please go to the Contact Us page and supply details. Your voucher will be converted to a full two-year membership at no charge to open up a large range of travel options.

If you bought a voucher from Groupon or Our Deal for a deal/booking not yet taken, please contact the voucher issuer for a refund.

Please use the Contact Us page for communications over the next few weeks.