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1800 669 579

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FAQ

With genuine holiday savings

As a member of Australian Escapes Holiday & Travel Club and Global Escapes Travel you get the lowest possible prices on holiday accommodation and travel giving you more holiday for your travel dollar.

We show examples only

To keep costs down and prices as low as possible we don't spend money maintaining website data. You can have low prices or a fancy website, it's your choice. Apart from that we have many more options than previously, too many to list and maintain here and in catalogues, and they change regularly.

Our focus is on finding the best possible value for you as a member. That could be from a customised travel package or even a hotel or resort in a location we would not normally promote. The advantage to you is we research each package to find the best value, rather than just pick products off the shelf.

Here's what we do... We list a few suggested travel packages on the website and in emails to give you an idea of what we can offer. You can enquire about those or simply tell us where you would like to travel to and we'll find the best deals for you. You can check them out online. Works perfectly.

GCash is how you receive and track your discounts as a member

Getaway Cash

When you join you receive $1,000 or more in Getaway Cash travel credits. The amount of travel credits in your account represents the maximum amount of discounts you can receive as a member.

Travel credits have a dollar-for-dollar value and they reduce the price of your Australian or overseas holiday from retail down to wholesale (or lower.)

Example travel package:
Normal retail price: $3,900
Less Getaway Cash travel credits (retail margin): $720
Amount you pay (wholesale price): $3,280

Maximum GCash usage: Australian and international hotels and resorts as well as general travel: Up to 40% of the normal retail price. The average is around 20% of the price.

"Normal retail price" is either (a) a competing travel quote or (b) the retail price we estimate that you would pay for your customised travel plan through another travel company offering the same level of service, or (c) the non-member price of a pre-packaged itinerary. The amount of Getaway Cash that can be used is entirely at our discretion. More information...

You can use your GCash towards the following types of travel:

  • Domestic and international travel packages. Example packages are advertised on the website.
  • Customised international or domestic travel plans. Travel that includes flights and at least 3 nights' accommodation.
  • International cruise packages including cruise(s), flights and at least 3 nights' accommodation.
  • Accommodation-only bookings (Australia or international). We do not have member rates at every property in Australia. Please see this FAQ item.
  • Selected domestic cruise-only bookings. There is generally not enough retail margin in cruise-only bookings to allow GCash credits to be used. However we'll do our best.

No

There is always an amount that you will be required to pay from your own money. Getaway Cash is a discount points system for part payment of bookings up to the limit set by us which is based on available retail margin. (Getaway Cash cannot be used to get free holidays.)

No

Getaway Cash cannot be used for discounts on flight-only bookings. The flights must be part of a package that includes at least 3 nights' accommodation.

Not always, it is best if you are flexible

We have access to "closed user group" (member) rates with numerous hotels and resorts world-wide, however we do not have member rates with every property. If you are flexible we can find something similar to what you have requested at a wholesale price using GCash credits. If you are not flexible then we might not be able to assist in regard to that booking.

Usually Yes, sometimes No

For simple bookings involving accommodation and flights where we have access to member rates, we can usually achieve up to 15% discount (GCash credits usage) off retail prices. You must be flexible to allow us to suggest alternative resorts and hotels to any that you might have in mind. Larger trips ie. complex itineraries are where we can usually achieve very significant savings, often thousands of dollars off retail, but most importantly you get our time and expertise into the bargain.

There is more to what we offer than just the lowest prices. We have access to sources of travel products that you might not have heard of, and ways of doing things non-travel-consultants would usually never consider, that can save you significant amounts of money. You'll be pleasantly surprised.

VGL

Log in to your account to see the amount of Value Guarantee credits and Bonus credits that you have available.

Our guarantee of value is that we will save you at least three times your membership investment in genuine discounts measured as Getaway Cash travel credits used. That is called the Value Guarantee Level. The rest of your GCash credits above the Value Guarantee Level are called BONUS credits.

If we cannot save you at least the Value Guarantee Level in genuine savings during your membership then we will renew your membership for up to another 2 years for free.* If your membership was a free conversion to a GCash Membership then no Value Guarantee applies.

Note: Bonus GCash credits are only retained when you choose a paid renewal option.

To qualify for a free renewal you must have made at least one booking (accommodation or travel) in the preceding 12 month period.

* As from 01/10/2016 the maximum free renewals has been reduced from 5 to 2 years.

They discount flight-inclusive travel

FFV

If your membership type includes Australian Escapes Free Flights vouchers you will see details on your membership account page. Log in for details. Free Flights Vouchers are valid for use on applicable Australian Escapes travel packages and approved general travel only. They cannot be used on flight-only bookings. If you have been issued with Free Flights Vouchers we will endeavour to use them towards your travel pricing. More information...

Free Flights Vouchers are valid for use during the current membership period only. Currently we are not mailing printed vouchers. Instead we record the issued vouchers on your membership record.

Yes

Our company is made up of Australian Escapes Holiday & Travel Club and Global Escapes Travel.

We professionally organise exceptional value holidays for members both within Australia and overseas. We will however happily handle your accommodation-only booking and get you the highest possible discount using your GCash credits.

Low overheads

Flight Centre, Escape Travel, Helloworld, STA and other traditional travel agents have massive advertising budgets and huge retail shop costs. Who do you think pays for all that? We don't operate retail outlets. Instead we operate from centralised offices to provide you with great service and help you enjoy the best travel experiences at the lowest possible prices. Members typically save 20% or more off these agents' prices.

Yes they can

The person should submit a booking enquiry via the website as normal and enter your membership number. In the message section they should simply state that they are using your membership with your permission. It can be just as easy for them to register as a free trial member initially.

Yes

You can transfer the membership at any time. Log in to the member area and simply change the details there. You will then receive a verification email. Follow the instructions to confirm the change.

Your Getaway Cash account is available to you for the duration of your membership and any renewal period.

There are a range of renewal options.

Generally a membership renewal team member will do their best to contact you prior to the due date. However we cannot always get in touch so do call us prior to the due date to discuss renewal options including any special offers going at the time. IMPORTANT: To retain your Bonus GCash travel credits it is essential that you renew within 90 days of the current expiry date. About Bonus credits.

Possibly in the future

Catalogues are very expensive to produce and unfortunately resort package prices go out of date very quickly. We are considering a small printed catalogue containing just the most heavily discounted resort deals for 2018 that can be purchased on subscription.