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We want you to have assurance that you will receive the value that you expect from being a member of our travel club. That's why we have a 15% price-beat guarantee as well as a value guarantee.
Accommodation "price-beats" are quite straight forward. Bring us the competitor quote and we'll beat it. Travel packages can be far more complex. Send us the details of a competitor quote and we will break it down for you, then rebuild it into a package we can supply that offers a lower price and/or better overall value.
We guarantee to beat any competitor accommodation-only quote or travel package price or value by a minimum of 15%. Read more.
We guarantee to beat any competitor accommodation-only quote or travel package price or value by a minimum of 15% ("price-beat") on the following basis:
Note: By requesting the price-beat you are under no obligation to place a booking with us or proceed with the final travel package as the case may be.
We guarantee to provide at least 15% more total value or a price that is 15% lower than a competitor quote supplied to us for the same accommodation property, on the same conditions and with the same inclusions, provided we have access to be able to book the accommodation through our normal supplier channels. If we do not have access to that property we will offer an alternative that is of the same or higher strandard, as per our hotel rating system and that meets the stated requirements, subject to availability.
Inclusions in travel and tour packages assembled by travel agents, tour companies, wholesalers, online travel promoters will all be different in some way. Packages will vary by inclusions, validity, suppliers, component type, standard, terms and conditions etc ("package components").
Our objective in a price-beat situation is to assemble a package containing similar and/or higher value package components to that which you present to us. We guarantee to offer at least 15% more total value or a price that is 15% lower than the competitor quote. Any package components that are exclusive to specific suppliers to which we do not have access will not be included. Alternative supplier products may be offered. This guarantee does not apply to flight-only or cruise-only bookings. Booking types must qualify for Getaway Cash travel credits usage (refer to website FAQs). Value may include travel services supplied by the company. Other conditions apply as follows:
The above and following terms and conditions apply to travel plans and accommodation quotes requested from and supplied by Travel Directions Pty. Ltd. trading as Global Escapes Travel, Australian Escapes Holiday & Travel Club (Australian Escapes) and Kiwi Escapes (the company) and are subject to change without notice. These conditions are to be read in conjunction with our standard booking conditions and conditions applicable to Australian Escapes Holiday & Travel Club membership as defined in website FAQs.
The price-beat must be requested before you place a booking with any other travel agent, online booking agent or property direct in relation to the subject accommodation or package.
A price-beat may be requested by providing clear, written evidence of the competitor quote as well as your requirements to an employee of the company who performs a reservations or travel consultant role ("company contact") as follows:
A competitor quote presented under this guarantee must be genuine (not contrived) and must be a final, fixed price, backed by verifiable evidence. A competitor quote that we determine is not genuine or final is excluded.
Your Australian Escapes Holiday & Travel Club membership must be Gold level or above and active/paid up at the time of requesting the price beat.
We guarantee to provide at least 15% more total value or a price that is 15% lower than the competitor quote for the same accommodation property provided we have access to be able to book the accommodation through our normal supplier channels. If we do not have access to that property we will offer an alternative that is of the same or higher quality and that meets the stated requirements, subject to availability.
Inclusions in travel and tour packages assembled by travel agents, tour companies, wholesalers, online travel promoters will all be different in some way. Packages will vary by inclusions, validity, suppliers, component type, standard, terms and conditions etc. We will have access to most suppliers and types of inclusions as well as alternatives.
Our objective in a price-beat situation is to assemble a package containing similar and/or higher standard package components to that which you present to us. We guarantee to offer at least 15% more total value and/or a price that is 15% lower than the competitor quote. Conditions apply. Read more
Our guarantee of value is that we will save you at least three times your membership investment in genuine discounts measured as travel credits used. This is called the "Value Guarantee Level" of travel credits usage. Bonus travel credits are in addition.
If you don't use the membership or you don't use at least the Value Guarantee Level for savings during your membership then we will renew your membership, and roll-over 100% of your credits balance, for up to another 2 years for free. If your membership was a free conversion to a GCash Membership then no Value Guarantee applies.
