If you have any additional questions please use the Contact Us link below or simply phone 1800 669 579.
As a member of Australian Escapes Holiday & Travel Club and Global Escapes Travel, you...
Enquire about promoted packages or simply tell us where you would like to travel to and we'll put together a travel plan or package for you that will maximize value for money and your holiday experience.
Quick point #1:
Don't be in a rush to book flights or other travel. We see many instances where members have paid way too much for flights because they get caught by the marketing and pricing tactics employed by airlines and booking sites. If you leave it to us, we can usually save you a lot of money and make the whole process a lot easier.
Quick-point #2:
"Getaway Cash" (GCash) travel credits are our discount currency. These credits are used to reduce the price of your holidays from retail down to travel industry wholesale.
Quick point #3:
We offer big savings off domestic and international travel. You can also use your GCash travel credits for savings off accommodation-only bookings.
Check out our featured packages list. You can also run a search there or from the home page. Our focus is on finding you the best possible value. That could be from a promoted package, or from a customised travel package based on one of those templates, or we can start from scratch.
When you join you receive $750 or more in Getaway Cash (GCash) travel credits. The amount of travel credits in your account represents the maximum amount of discounts you can receive as a member. So when you make a booking or proceed with a travel plan, we apply some of those credits to the package price and you pay the difference.
Example travel package:
Normal retail price: $3,900
Less Getaway Cash travel credits (retail margin): $720
Amount you pay (industry wholesale price): $3,280
Maximum GCash usage: Australian and international hotels and resorts: Up to 60%; tour and travel packages: Up to 40% of the normal retail price.
"Normal retail price" is either (a) a competing travel quote or (b) what we estimate you would pay for your customised travel plan through another travel company offering similar inclusions and services, or (c) the non-member price of a pre-packaged itinerary. The amount of Getaway Cash that can be used is entirely at our discretion. More information...
You can use your GCash credits towards the following types of travel:
There is always an amount that you will be required to pay from your own money. Getaway Cash is a discount credits system for part payment of bookings up to the limit set by us. The limit is based on available retail margin.
Getaway Cash generally cannot be used for a flight-only booking discount. The flights must be part of a package that includes at least 3 nights' accommodation. However, for international travel if you supply us with your best flight-only quote in an email, we will investigate to see if there are alternatives that could save you money.
We have access to member rates with numerous hotels and resorts in Australia and world-wide.
We guarantee a minimum of 15% off the lowest advertised rate offered elsewhere for accommodation that we can access and book through our normal supplier channels. There are many websites that advertise hotel and resort accommodation that we do not monitor, so please let us know if you see a lower rate. We also provide a 15% price-beat guarantee in relation to tour and travel packages. Read more about this.
If we cannot find a suitable alternative at a lower price, we will price-beat. However, there is more to what we offer than just the lowest prices. We have access to accommodation and other travel products that you might not have heard of, and ways of doing things non-travel-consultants would usually never consider. These ideas can save you significant amounts of money.
Log in to your account to see the amount of Value Guarantee credits and Bonus credits that you have available.
Our guarantee of value is that we will save you at least three times your membership investment in genuine discounts measured as travel credits used. This is called the "Value Guarantee Level" of travel credits usage. The rest of your GCash credits above the Value Guarantee Level are called "Bonus credits".
If you don't use the membership or you don't use at least the Value Guarantee Level for savings during your membership then we will renew your membership, and roll-over 100% of your credits balance, for up to another 2 years for free. If your membership was a free conversion to a GCash Membership then no Value Guarantee applies. After 2 years, your bonus GCash credits are only retained when you choose a paid renewal option.
If your membership includes Australian Escapes Free Flights vouchers you will see details on your membership account page. Log in for details. Free Flights Vouchers are valid for use on advertised Australian Escapes travel packages and approved general travel that includes at least 5 nights' accommodation. They cannot be used on flight-only bookings. If you have been issued with Free Flights Vouchers we will endeavour to use them towards your travel pricing. More information...
Free Flights Vouchers are valid for use during the current membership period only. Currently we are not mailing printed vouchers. Instead we record the issued vouchers on your membership record.
Our company is made up of Australian Escapes Holiday & Travel Club and Global Escapes Travel.
We professionally organise travel for members both within Australia and overseas and guarantee exceptional value. You can take advantage of a Global Escapes Travel package offered on the website. These are already offered at travel industry wholesale prices, or we can custom-tailor a travel plan to suit exactly what you want and give you the benefit of wholesale pricing. Take advantage of our first-time-traveller offer if you are new to the club.
Flight Centre, Escape Travel, Helloworld and other traditional, shop-front travel agents have massive advertising budgets and huge retail shop costs. Who do you think pays for all that? We don't operate retail outlets. Instead we operate from centralised offices to provide you with great service and help you enjoy the best travel experiences at the lowest possible prices. We are travel club and because of membership support we can focus on maximizing your travel savings not our service fees.
Got a travel quote from one of these companies? Upload it here and let us see if we can beat it for you. 90-day Free Trial membership registration is included for non-members. If you are already a member, please access the quote upload section after you log in.
The person should submit a booking enquiry via the website as normal and enter your membership number. In the message section they should simply state that they are using your membership with your permission. It can be just as easy for them to register as a free trial member initially.
You can transfer your membership at any time. Log in to the member area and simply change the details there. You will then receive a verification email. Follow the instructions to confirm the change.
Your Getaway Cash account is available to you for the duration of your membership and any renewal period.
Generally a membership renewal team member will do their best to contact you prior to the due date. However we cannot always get in touch so do call us prior to the due date to discuss renewal options including any special offers going at the time. IMPORTANT: To retain your Bonus GCash travel credits it is essential that you renew within 180 days (6 months' grace period) of the current expiry date. About Bonus credits.
Catalogues are very expensive to produce and unfortunately resort package prices go out of date very quickly. We are considering a small printed catalogue containing just the most heavily discounted resort deals that can be purchased on subscription.
The above Frequently Asked Questions broadly describe the terms and conditions of membership with Travel Directions Pty. Ltd. ("the company") trading as Australian Escapes Holiday & Travel Club. As a member you agree to be bound by these terms and conditions and any reasonable amendments. Terms and conditions of Getaway Cash travel credits usage are more specifically described on this page. If there is any conflict between these conditions and anything published elsewhere including but not limited to websites, advertising and promotional materials, or statements made by employees of the company, or a condition is open to multiple interpretations or is unclear, a final interpretation of the applicable condition or substitution of a new condition will be made by the director of the company.