A Quick Guide

World-wide savings Guarantee

We guarantee to beat any competitor accommodation-only quote or travel package price or value by a minimum of 15% ("price-beat") on the following conditions:

Note: By requesting a price-beat you are under no obligation to place a booking with us or proceed with the final travel package as the case may be. A non-refundable deposit is required in the case of a tour/travel package price-beat (see below).

Terms & Conditions

The following terms and conditions apply to travel plans and accommodation quotes requested from and supplied by Travel Directions Pty. Ltd. trading as Global Escapes Travel, Australian Escapes Holiday & Travel Club (Australian Escapes) and Kiwi Escapes (the company) and are subject to change without notice. These conditions are to be read in conjunction with our standard booking conditions and conditions applicable to Australian Escapes Holiday & Travel Club membership as defined in website FAQs.

Applies to:

• Domestic and international travel packages.
• Customised domestic travel plans that include flights and at least 3 nights' accommodation.
• Customised international travel plans that include flights and at least 7 nights' accommodation.
• International cruise packages including cruise(s), flights and at least 3 nights' pre/post-cruise accommodation.
• Accommodation-only bookings (Australia and international) where we have access to member rates.

The following booking types do not qualify:

• Domestic and international cruise-only bookings.
• Flight-only bookings.
• Activities, car hire, cruise and tour excursions except where part of a larger package.

1. ACCOMMODATION-ONLY

There are two main scenarios:

(1) You request a price-beat on a specific property. Our objective is to provide at least 15% more total value or a price that is 15% lower than a competitor quote supplied to us for the same accommodation property, on the same conditions and with the same inclusions, provided we have access to member rates at the property and be able to book it through our normal supplier channels.

If we do not have access to member rates that property we will offer an alternative that is of the same or higher standard, as per our hotel rating system and that meets the stated requirements, subject to availability, and subject to the following:

1. Any price supplied is an estimate only and is subject to our standard booking conditions.
2. The price beat and inclusion details will be confirmed in a travel plan.

(2) We propose a property with member pricing: If the "you pay" price we submit is already discounted using GCash travel credits and the lowest available price at the time it was submitted, it does not qualify. Otherwise our objective is to provide at least 15% more total value or a price that is 15% lower than a competitor quote supplied to us for the same accommodation property, on the same conditions and with the same inclusions.

A price-beat will be deemed successful and this guarantee is therefore met when the applicable objective is achieved.

2. TRAVEL & TOUR PACKAGES

Inclusions in travel and tour packages assembled by competitor travel agents, tour companies, wholesalers, online travel promoters ("competitors") will all be different in some way. Packages will typically vary by inclusions, validity, suppliers, component type, standard, terms and conditions, travel date, etc ("package components").

Our objective in this type of price-beat situation is to assemble a package containing similar and/or higher value package components to that which you present to us. We guarantee to offer at least 15% more total value (through added value) or a price that is 15% lower than the competitor quote ("successful price-beat") subject to the following:

1. Any package components or prices that are exclusive to specific suppliers or competitors to which we do not have access will not be included.
2. Alternative supplier products of a substantially similar type and standard may be included.
3. Accommodation may be in a different but similar location.
4. The price-beat may be based on alternative travel and departure dates.
5. This guarantee does not apply to flight-only or cruise-only bookings. The booking type must qualify for Getaway Cash travel credits usage (refer to website FAQs).
6. Added value may include travel services supplied by the company.
7. Added value may be treated as a price deduction for the purposes of the price-beat.
8. Any price supplied is an estimate only.
9. The price beat and inclusion details will be confirmed in a travel plan.

A price-beat will be deemed successful and this guarantee is therefore met when the above objective is achieved.

3. GENERAL CONDITIONS

The price-beat must be requested before you place a booking with any other travel agent, online booking agent or property direct in relation to the subject accommodation or package.

A price-beat may be requested by providing clear, written evidence of the competitor quote as well as your requirements to an employee of the company who performs a reservations or travel consultant role ("company contact") as follows:

1. Evidence regarding an accommodation-only price-beat may be supplied by phone or email stating the name of the property and room type, where you saw the price (on what website, in what publication etc.)
2. Evidence regarding a tour or travel package must be provided to us in the form of a written quotation by the competitor travel agent, sent/forwarded via email to your company contact, or to admin@australianescapes.com.au. Enter your name as the email subject line. Alternatively, upload the quote (PDF or Word doc) via the Competitor Price Beater page. It must be a formal quotation, not an advertisement, website page or website-generated pricing.
3. Your exact booking requirements including travel/booking date range(s), number and age of travellers and special requirements if any.
4. The price-beat request and any subsequent travel plan and/or booking is subject to our standard booking conditions.

A competitor quote presented under this guarantee must be genuine (not contrived) and must be a final, fixed price, backed by verifiable evidence. A competitor quote that we determine is not genuine or final is excluded. The requested date range(s) for travel/tour commencement as well as for individual package components must be realistic and flexible.

5. TRAVEL/TOUR PACKAGE DEPOSIT GUARANTEE

This condition applies to travel/tour packages only. We require up to $900 deposit per person (amount depending on package complexity) as a guarantee that you will proceed with the travel plan after we are successful with the price/value beat. This requirement exists because of the amount of travel consultant time required to price according to a competitor quote.

1. The deposit amount will be deducted from the price if you proceed.
2. The deposit amount will be refunded in the event that the proposed travel dates are not within the requested date range(s).
3. Subject to 5.2, if you do not proceed, the deposit amount will be forfeited.

5. MEMBERSHIP TO BE CURRENT

Your Australian Escapes Holiday & Travel Club membership must be Gold level or above and active and paid up at the time of requesting the price beat.