Terms & Conditions
These conditions (or similar) appear on each voucher issued in relation to this property.
THESE CONDITIONS: These conditions apply to the use of this deposit voucher by you in relation to making a booking with the accommodation property Genesis Holiday Apartments located at 26 Markwell Ave, Surfers Paradise QLD 4217, Surfers Paradise, Queensland, Australia (the property) and are subject to change without notice. The property has agreed to participate in a voucher promotion conducted by Travel Directions Pty Ltd t/as Australian Escapes Holiday & Travel Club whereby special rate packages are advertised. By using this voucher you agree to be bound by these voucher conditions, our standard booking terms and conditions and all booking terms and conditions specific to the property. Refer to the Australian Escapes website (Booking Enquiry page) for our standard booking terms and conditions. Refer also to rate package and/or pricing details, validity and/or exclusion periods, property booking conditions and other information supplied separately regarding the property.
HOW TO MAKE A BOOKING: To make a booking at the property and use this voucher, go to the Australian Escapes website at australianescapes.com.au and click/tap "MY RESORT VOUCHERS" to sign in and view your vouchers and package/pricing details. A sign-in link is also supplied in your voucher order confirmation email. You may call to place a reservation on 1800 669 579. A service fee of $20 per booking applies to phone bookings only.
VOUCHER USAGE: This voucher entitles you to specially discounted holiday packages at the property. A maximum of one voucher may be used per stay.
VOUCHER VALIDITY & REDEMPTION: Voucher is valid for use on applicable rate packages only. Voucher is valid for one-time use only on stays up to and including the expiry date shown on the voucher, or if no expiry date then the date twelve (12) months from the date of issue. Minimum nights apply. The voucher is REDEEMED AT THE TIME PRICING AND AVAILABILITY IS CONFIRMED with the property. This means you should be ready to proceed with the booking. The voucher will be used towards the price if/when you proceed and will be flagged as redeemed whether or not you do proceed.
PROPERTY OBLIGATIONS: The property supplier has agreed in writing that it will honour the vouchers and the rate packages offered up to the final validity date. In the event however that the supplier cancels the promotion or for any other reason will not honour the voucher, you agree that the deposit value will be transferred to a booking at a property approved by you that offers similar or better features, facilities and standards of accommodation.
VOUCHER TRANSFER: If the voucher is marked "Transferable" it means that it may be transfered (gifted) to any other individual. The voucher value may also be transferred to a booking at a different participating property. The voucher expiry date and these terms and conditions continue to apply.
THESE CONDITIONS: These conditions apply to accommodation bookings (room reservations) made with the property Genesis Holiday Apartments located at 26 Markwell Ave, Surfers Paradise QLD 4217, Surfers Paradise, Queensland, Australia (the property) and are subject to change without notice. By making a booking with the property you agree to be bound by these conditions and any reasonable amendments.
PACKAGE PRICES: Prices show the total payable for each length of stay for the included number of people. All nights are to be taken consecutively. Bookings must be made with Australian Escapes Reservations to claim the promotional package rates. Extra person charges of $32 to $34 apply up to the maximum persons limit for each room type. This will be confirmed at the time of booking if applicable.
GENERAL POLICIES: Infants 3 years and under stay free if using existing or portable bedding. Cot hire is payable direct if required. Room servicing is supplied: At end of stay.
VALIDITY: Package prices are valid for stays up to and including 12/12/2020, specifically the following periods: 21/09/2019 to 06/10/2019; 08/10/2019 to 24/10/2019; 29/10/2019 to 15/11/2019; 02/12/2019 to 12/12/2019; 01/02/2020 to 31/03/2020; 01/04/2020 to 02/04/2020; 20/04/2020 to 25/06/2020; 14/07/2020 to 17/09/2020; 07/10/2020 to 28/10/2020; 02/11/2020 to 20/11/2020; 07/12/2020 to 12/12/2020. The following date ranges are excluded: 20/09/2019 to 07/10/2019; 25/10/2019 to 28/10/2019; 16/11/2019 to 01/12/2019; 13/12/2019 to 31/01/2020; 03/04/2020 to 19/04/2020; 26/06/2020 to 13/07/2020; 18/09/2020 to 06/10/2020; 29/10/2020 to 01/11/2020; 21/11/2020 to 06/12/2020. Exclusion periods are subject to change without notice.
EXTRA DISCOUNTS: (2 Bedroom Apartment) Additional discount of up to $15 per night available on stays of up to 3 nights mid-week Sunday to Thursday during the following periods: 01/04/2020 to 02/04/2020; 20/04/2020 to 25/06/2020; 14/07/2020 to 17/09/2020.
DAY-OF-WEEK VALIDITY: (2 Bedroom Apartment) Additional discount of up to $15 per night available on 4 to 5-night stays mid-week Sunday to Thursday during the following periods: 02/11/2020 to 20/11/2020; 07/12/2020 to 12/12/2020.
BOOKINGS: All bookings are subject to availability. A valid Australian Escapes deposit voucher may be used as full deposit on an applicable stay up to its face value, subject to the terms and conditions of voucher use. Balance is payable at the time of booking.
CHANGES & CANCELLATIONS: In the event of non-arrival (no-show), date amendment or cancellation 72 hours or less prior to arrival all money paid will be refunded less a fee charged by the property equal to one (1) night's accommodation for each room booked plus an administration fee of $50. Where part of a booking crosses into a season (period of the year) not defined in "VALIDITY" a more strict notice period may apply.
OTHER BOOKING CONDITIONS: A booking made with the property is further subject to any other booking conditions normally imposed by the property whether published or unpublished. Bookings are also subject to the standard booking conditions of Travel Directions Pty Ltd t/as Australian Escapes Holiday & Travel Club as defined on the website www.australianescapes.com.au.