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Travel consultant

If you would like to talk to a member services representative or travel consultant please contact us.

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1800 669 579

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FAQ

With genuine holiday savings and expert help

As a member of Australian Escapes Holiday & Travel Club and Global Escapes Travel:

You pay wholesale, not retail, so you get the lowest possible prices on holiday accommodation and travel

You get expert advice to help you plan and organise the perfect holiday.

Enquire about promoted packages or simply tell us where you would like to travel to and we'll put together a travel plan or package for you using maximum Getaway Cash (GCash) travel credits.

Quick point #1:

We do not have member prices with every hotel or resort in Australia or the rest of the world. Therefore it is important that you are flexible. If you have a specific hotel or resort in mind, and you are also flexible, then we can do something for you. If we don't have access to member rates at a preferred hotel, we'll look for a suitable alternative where you will be able to use GCash credits towards the booking price.

Quick-point #2:

GCash credits can never be used to pay the entire price of a booking. GCash is used to reduce the price from retail to wholesale. That means you pay the wholesale price.

Quick point #3:

The main purpose of Getaway Cash travel credits is to get big savings off domestic and international travel. You can also use your travel credits for savings off accommodation-only bookings as well. However, for a 1 or 2-night stay in Sydney, Ballarat or Woop-Woop, you should only expect a small saving if anything off what you can book direct or via Booking.com.

Quick point #4:

Don't be in a rush to book flights or other types of travel. We see many instances where members have paid way too much for flights because they get caught by the marketing and pricing tactics employed by airlines and booking sites. If you leave it to us, we can usually save you a lot of money. Plus we make the whole process a lot less stressful.

Just because someone gives you a spanner, it does not make you a mechanic. Just because you have access to booking sites it does not make you an expert on travel planning, pricing and booking.

Did you know? Until just a few years ago, virtually no airlines were making money. In 2014 Qantas was losing money badly. The estimated global profit by airlines for 2018 however is over $30 billion. Qantas and Jetstar included. Why? A big part of the reason is wider use of internet booking systems by consumers combined with the airlines' use of revenue management software that manipulates flight pricing based on consumer buying behaviour and a range of other factors. The experts at these airlines know exactly how to trigger your sense of urgency so you will pay more for tickets. Nothing wrong with airlines making money, but you don't have to contribute more than is necessary.

Show Quick Points...

We show great example packages that you can use as "travel templates"

Check out our promoted packages list. Our focus is on finding you the best possible value. That could be from a promoted package, or from a customised travel package based on one of those templates or we can start from scratch. The advantage to you is we'll research each package to find the best value for you.

Here's what we do in a nutshell... We list example travel packages on the website and in emails to give you an idea of what we can offer. You can enquire about those promoted packages or simply tell us where you would like to travel to and we'll put together a travel plan for you using maximum GCash credits. Works perfectly.

GCash is how you receive and track your discounts as a member

Getaway Cash

When you join you receive $1,000 or more in Getaway Cash travel credits. The amount of travel credits in your account represents the maximum amount of discounts you can receive as a member.

Getaway Cash (GCash) travel credits reduce the price of your Australian or overseas holiday from retail down to wholesale (or lower).

Example travel package:
Normal retail price: $3,900
Less Getaway Cash travel credits (retail margin): $720
Amount you pay (wholesale price): $3,280

Maximum GCash usage: Australian and international hotels and resorts as well as general travel: Up to 40% of the normal retail price. The average is around 20% of the price.

"Normal retail price" is either (a) a competing travel quote or (b) we estimate that you would pay for your customised travel plan through another travel company offering similar inclusions and services, or (c) the non-member price of a pre-packaged itinerary. The amount of Getaway Cash that can be used is entirely at our discretion. More information...

You can use your GCash towards the following types of travel:

  • Domestic and international travel packages. Example packages are advertised on the website.
  • Customised international or domestic travel plans. Travel that includes flights and at least 3 nights' accommodation.
  • International cruise packages including cruise(s), flights and at least 3 nights' accommodation.
  • Accommodation-only bookings (Australia or international). We do not have member rates at every property in Australia. Please see this FAQ item.
  • Selected domestic cruise-only bookings. There is generally not enough retail margin in cruise-only bookings to allow GCash credits to be used. However we'll do our best.

No

There is always an amount that you will be required to pay from your own money. Getaway Cash is a discount points system for part payment of bookings up to the limit set by us which is based on available retail margin. (Getaway Cash cannot be used to get free holidays.)

No, but...

Getaway Cash cannot be used for discounts on flight-only bookings. The reason is that there is no retail margin for discounts. You see the same prices that we see. The flights must be part of a package that includes at least 3 nights' accommodation. However, if you supply us with your best flight-only quote in an email, we will investigate to see if there are alternatives that could save you money.

Not always, it is best if you are flexible

We have access to "closed user group" (member) rates with numerous hotels and resorts in Australia and world-wide, however we do not have member rates with every property. If you are flexible, we can find something similar to what you have requested at a wholesale price using GCash credits. If you are not flexible then we might not be able to assist in regard to that booking.

World-wide Savings Guarantee

If we have access to member rates for the property you request, we guarantee a minimum of 15% off the lowest advertised rate offered elsewhere, however YOU MUST TELL US about any lower rate that you have seen and where you saw it, before you place a booking. There are many websites that advertise hotel and resort accommodation and we do not monitor any of those sites.

Usually Yes, sometimes No

For simple bookings involving accommodation and flights where we have access to member rates, we can usually achieve up to 15% discount (GCash credits usage) off retail prices as above. However, you must be flexible to allow us to propose resorts and hotels where we have access to member rates. Larger trips ie. complex itineraries are where we can usually achieve very significant savings, often thousands of dollars off retail, but most importantly you get our time and expertise into the bargain.

There is more to what we offer than just the lowest prices. We have access to sources of travel products that you might not have heard of, and ways of doing things non-travel-consultants would usually never consider, that can save you significant amounts of money. You'll be pleasantly surprised.

Value Guarantee Credits represent minimum guaranteed savings, Bonus credits are over and above

VGL

Log in to your account to see the amount of Value Guarantee credits and Bonus credits that you have available.

Our guarantee of value is that we will save you at least three times your membership investment in genuine discounts measured as Getaway Cash travel credits used. That is called the Value Guarantee Level. The rest of your GCash credits above the Value Guarantee Level are called BONUS credits.

If we cannot save you at least the Value Guarantee Level in genuine savings during your membership then we will renew your membership for up to another two (2) years for free.* If your membership was a free conversion to a GCash Membership then no Value Guarantee applies.

Note: Bonus GCash credits are only retained when you choose a paid renewal option.

To qualify for a free renewal you must have made at least one booking (accommodation or travel) in the preceding 12 month period.

* As from 01/10/2016 the standard, maximum free renewals has been reduced from 5 to 2 years. Diamond members receive a 3-year Value Guarantee.

They discount flight-inclusive travel

FFV

If your membership type includes Australian Escapes Free Flights vouchers you will see details on your membership account page. Log in for details. Free Flights Vouchers are valid for use on applicable Australian Escapes travel packages and approved general travel only. They cannot be used on flight-only bookings. If you have been issued with Free Flights Vouchers we will endeavour to use them towards your travel pricing. More information...

Free Flights Vouchers are valid for use during the current membership period only. Currently we are not mailing printed vouchers. Instead we record the issued vouchers on your membership record.

Yes we do and there's a special offer if you are a first-time-traveller

First Time Traveller

Our company is made up of Australian Escapes Holiday & Travel Club and Global Escapes Travel.

We professionally organise travel for members both within Australia and overseas and guarantee exceptional value. You can take advantage of a Global Escapes Travel package offered on the website. These are already offered at wholesale prices, or we can custom-tailor a travel plan to suit exactly what you want and give you the benefit of wholesale pricing. Take advantage of our first-time-traveller offer if you are new to the club.

Low overheads

Competitors

Flight Centre, Escape Travel, Helloworld, STA and other traditional, shop-front travel agents have massive advertising budgets and huge retail shop costs. Who do you think pays for all that? We don't operate retail outlets. Instead we operate from centralised offices to provide you with great service and help you enjoy the best travel experiences at the lowest possible prices. Members typically save 20% (up to 40%) off these agents' prices.

Got a travel quote from one of these companies? Upload it here and let us see if we can beat it for you. 90-day Free Trial membership registration is included for non-members. If you are already a member, please access the quote upload section after you log in.

Yes they can

The person should submit a booking enquiry via the website as normal and enter your membership number. In the message section they should simply state that they are using your membership with your permission. It can be just as easy for them to register as a free trial member initially.

Yes

You can transfer the membership at any time. Log in to the member area and simply change the details there. You will then receive a verification email. Follow the instructions to confirm the change.

Your Getaway Cash account is available to you for the duration of your membership and any renewal period.

There are a range of renewal options.

Generally a membership renewal team member will do their best to contact you prior to the due date. However we cannot always get in touch so do call us prior to the due date to discuss renewal options including any special offers going at the time. IMPORTANT: To retain your Bonus GCash travel credits it is essential that you renew within 90 days of the current expiry date. About Bonus credits.

Possibly in the future

Catalogues are very expensive to produce and unfortunately resort package prices go out of date very quickly. We are considering a small printed catalogue containing just the most heavily discounted resort deals that can be purchased on subscription.

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