World-wide savings Guarantee
We guarantee to beat any competitor accommodation-only quote or travel package price or value by a minimum of 15% ("price-beat") on the following basis:
Note: By requesting the price-beat you are under no obligation to place a booking with us or proceed with the final travel package as the case may be.
We guarantee to provide at least 15% more total value or a price that is 15% lower than a competitor quote supplied to us for the same accommodation property, on the same conditions and with the same inclusions, provided we have access to be able to book the accommodation through our normal supplier channels. If we do not have access to that property we will offer an alternative that is of the same or higher strandard, as per our hotel rating system and that meets the stated requirements, subject to availability.
TRAVEL & TOUR PACKAGES
Inclusions in travel and tour packages assembled by travel agents, tour companies, wholesalers, online travel promoters will all be different in some way. Packages will vary by inclusions, validity, suppliers, component type, standard, terms and conditions etc ("package components").
Our objective in a price-beat situation is to assemble a package containing similar and/or higher value package components to that which you present to us. We guarantee to offer at least 15% more total value or a price that is 15% lower than the competitor quote. Any package components that are exclusive to specific suppliers to which we do not have access will not be included. Alternative supplier products may be offered. This guarantee does not apply to flight-only or cruise-only bookings. Booking types must qualify for Getaway Cash travel credits usage (refer to website FAQs). Value may include travel services supplied by the company. Other conditions apply as follows:
Terms & Conditions
The above and following terms and conditions apply to travel plans and accommodation quotes requested from and supplied by Travel Directions Pty. Ltd. trading as Global Escapes Travel, Australian Escapes Holiday & Travel Club (Australian Escapes) and Kiwi Escapes (the company) and are subject to change without notice. These conditions are to be read in conjunction with our standard booking conditions and conditions applicable to Australian Escapes Holiday & Travel Club membership as defined in website FAQs.
The price-beat must be requested before you place a booking with any other travel agent, online booking agent or property direct in relation to the subject accommodation or package.
A price-beat may be requested by providing clear, written evidence of the competitor quote as well as your requirements to an employee of the company who performs a reservations or travel consultant role ("company contact") as follows:
- Evidence regarding an accommodation-only price-beat may be supplied by phone or email stating the name of the property and room type, where you saw the price (on what website, in what publication etc.)
- Evidence regarding a tour or travel package must be provided to us in the form of a written quotation by the competitor travel agent if applicable, or by supplying other written or photographic evidence containing full package details via email to the company contact.
- Your exact booking requirements including travel/booking dates, number and age of travellers and special requirements if any.
A competitor quote presented under this guarantee must be genuine (not contrived) and must be a final, fixed price, backed by verifiable evidence. A competitor quote that we determine is not genuine or final is excluded.
MEMBERSHIP TO BE CURRENT
Your Australian Escapes Holiday & Travel Club membership must be Gold level or above and active/paid up at the time of requesting the price beat.